Last updated: 6 July 2025
At naturabed.nl, we are committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, disclose and protect your data when you visit our website and purchase our products, in accordance with the General Data Protection Regulation (GDPR) and Dutch privacy legislation.
Data controller
naturabed.nl
Orteliusstraat 91-2, Amsterdam
customers@naturabed.nl
KVK Nummer: 95474013
Which personal data do we collect?
We may collect and process the following types of personal data:
- Name
- Billing and shipping address
- E-mail address
- Phone number
- Payment details (for example, credit card details)
- Order history
- IP address and device information (collected via cookies and analytics tools)
- Any other information you provide when you contact customer service or when you sign up for our newsletter
Purposes and legal basis for processing
We process your personal data for the following purposes:
- To process and deliver your orders
- To communicate with you about your order or your questions
- To manage your account and provide customer support
- To send you marketing communications (with your consent)
- To improve our website and services through analytics
- To comply with legal obligations (for example, tax and accounting requirements)
The legal grounds for processing your data include, among others, the performance of a contract, compliance with legal obligations, your consent (for marketing), and our legitimate interests in operating our business.
Sharing of data
We may share your personal data with:
- Payment service providers (for example, Mollie, PayPal)
- Shipping and logistics partners
- IT and website hosting providers
- Marketing and analytics service providers
- Legal and regulatory authorities, where required by law
All third parties are required to process your data securely and only for the purposes specified by us.
Data storage
We store your personal data only for as long as necessary for the purposes mentioned above or as required by law (for example, tax regulations). After this period, your data will be securely deleted or anonymised.
Your rights
Under the GDPR you have the following rights:
- Access to your personal data
- Right to rectification of inaccurate data
- Deletion of your data (“right to be forgotten”)
- Restriction of processing
- Data portability
- Objection to processing (including direct marketing)
- Withdrawal of consent (if processing is based on consent)
To exercise your rights, you can contact us via customers@naturabed.nl.
Cookies and tracking technologies
We use cookies and similar technologies to improve your browsing experience, analyze website traffic and personalize content. You can manage your cookie preferences via the settings of your browser. For more information, see our Cookie policy.
Data security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. In the event of a data breach, we will notify the Dutch Data Protection Authority and the affected individuals as required by law.
International data transfer
If your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
Changes to this privacy policy
We may update this Privacy Policy from time to time. The most recent version is always available on our website. We recommend that you review this policy regularly.
Contact
If you have any questions or comments about this Privacy Policy or your personal data, you can contact us via:
naturabed.nl
customers@naturabed.nl