At NaturaBed, your satisfaction comes first. Not completely happy with your purchase? We’d love to put things right. Under the legal right of withdrawal, you have a 14‑day reflection period. In addition, we offer extra return options so you can shop with confidence. We do everything we can to ensure you receive a product that truly meets your expectations.
Legal right of withdrawal (14‑day reflection period)
For all products that are not custom-made, you have the legal right to cancel (withdraw) your order within 14 days of the day of receipt, without giving any reason.
After this cancellation, you have an additional 14 days to actually return the product.
How you can exercise this right
The fastest way is to send an email to customers@naturabed.nl with your order number, product details, and (optionally) the reason for your return request.
You can also use the European Modelformulier voor herroeping NL (PDF) or Standard return form EN (PDF), which you can download, fill out, and send to us by email.
Condition of the item during the reflection period
If the product is damaged or the packaging is more damaged than is necessary to try the product (for example, to determine the nature, characteristics, and functioning as you would in a physical store), we may pass this reduction in the product’s value on to you. Therefore, please handle the product with care and ensure it is well-packaged when returned.
Return shipping costs
Only the costs for the return from your home to the webshop are at your own expense. Please consult your carrier’s website for exact rates. This information is also clearly stated before you place your order.
Extended return policy (30 days)
As an extra service on top of your legal rights, we offer an extended return period for eligible products.
If you are not completely satisfied, you can submit a return request within 30 days of delivery. Please note the following:
- The items must be in a condition suitable for resale (unused, unwashed, undamaged and well-packaged).
- For hygiene reasons, opened bedding items such as sheets, protectors and pillowcases cannot be returned, unless they are defective.
- You are responsible for the shipping costs when returning items.
Returning your item
- Contact us: Send an email to customers@naturabed.nl with your order number, product details and the reason for your return request.
- Prepare the item: Pack the product carefully to prevent damage or soiling during transport. Make sure all parts, labels and the original packaging are included.
- Ship the item: Send the item back to us at your own expense (unless defective/incorrectly delivered). We will confirm the correct return address after your return request.
Return address:
NaturaBed
Orteliusstraat 91-2
1057 AV Amsterdam
The Netherlands
(Please note: This is the standard return address for most of our products. However, we reserve the right to ask you to return the product to a different address, such as one of our warehouses, if necessary. Once you have submitted a return request, we will always confirm the exact return address to you by email.)
Refunds
We will refund the order amount due within 14 days of your return notification to the original payment method, provided the product has already been received back in good order (or a valid proof of shipment has been provided).
Shipping costs upon refund
Because our standard delivery is free, shipping costs are not refunded for returns within the 14‑day reflection period. You will receive a refund of the full order amount.
If you chose a more expensive shipping option (e.g., express delivery), the extra costs for that premium delivery will not be refunded.
Damaged or defective items & legal warranty
Damaged or defective items
Did you receive an item that is damaged or defective? Please contact us immediately at customers@naturabed.nl. Include clear photos of the defect or transport damage, along with your order number. We will then arrange a replacement or full refund, including return costs, at no additional cost to you.
Legal guarantee
In addition to our return policy, you are entitled to a legal guarantee on all products you purchase from NaturaBed. This means that a product must be what you can reasonably expect it to be. If a product is defective or does not meet expectations within its normal lifespan, we will provide repair, replacement, or a refund free of charge. In such cases, please contact us so we can resolve the issue quickly.